East Cliff Practice
Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD Also known as: Mildmay, Addington, Montefiore
530
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
East Cliff Practice
2022-04-11
Person
1
5
0
11th April 2022
Knew I needed to be seen as the issue required it quite obviously. Don't need to be a Dr to know that. An Econsult & telephone only later the Dr needs to see me. Oh except now of course I have covid and can't go in there. So told to call and get f2f appointment once clear. Receptionist refused to give me appointment despite Dr adding this need to my notes. Had I not made a scene she would not have bothered reading my notes and therefore giving me appointment. Also without my consent reception staff (not a Dr) accessed my covid status record and questioned me if I was indeed negative as I was still positive on x date. Absolutely livid at this.
Seen late for the f2f despite there being about 3 people the surgery! They still cannot run on time when they don't see people.
Treated as though I had the plague. Dr had no time for me, wanted me in and out. This is despite the receptionist not wearing a mask!?
Sent for x-ray. Excellent service at hospital i should add.
Results back early from hospital - text to make appointment sent. Called immediately. There are no appointments, call back 8am. What?! When all the genuine sick people are ringing urgently you want me to call. Lose my job over all these calls? Waste my money on these calls? Are they having a laugh!! Absolute joke of a GP practice and awful awful staff attitude.
Suggested improvements
Offer actual appointments. With Dr not a administrator! Online booking system is working at hospital now why not gp?
21st April 2022
Response from East Cliff Practice
Thank you for your comments. I was sorry to read of your recent experience. We are managing high demand for patient appointments at the moment whilst dealing with increased sickness levels amongst staff. Unfortunately we don’t always get things right. If you make contact with the practice manager with your details we will look into the issues raised and respond formally to you. East Cliff Practice
East Cliff Practice
2021-11-09
Person
0
5
0
9th November 2021
Informed at hearing test my ear canals are completely blocked. Asked surgery if they would consider doing my ear syringe procedure as I have suffered multiple ear drum perforations or if not could they recommend someone or somewhere I could have confidence in. NO and NO was the reply and NO I couldn’t have an appointment to ask the doctors advice No they don’t care I work in an operating theatre where obviously not being able to hear is less than ideal. I appreciate these guys are busy but jeez no advice, no visible empathy. They probably didn’t mean to but came across like they really couldn’t care less
Suggested improvements
Have some leaflets/advice on options for your patients needing help that we used to get from the practice
16th November 2021
Response from East Cliff Practice
Thank you for taking the time to feedback to us. I was sorry to read of your experience. As you have suffered multiple ear perforations it would not be appropriate to undertake ear syringing to clear blocked wax. It is likely you will require a referral to specialist services within the hospital. I am sorry if you were told you could not have an appointment with your GP to discuss this as from what you have written it seems the most sensible way forward is for you to speak with your GP and for them to make the appropriate referral. If you could call the practice or complete an online e-consult we can arrange this for you. As you kindly acknowledge we are extremely busy. I can assure you everyone in the practice does care and we do our best under increasingly challenging conditions to provide the best care we can to our patients. I am sorry that we didn’t get things right for you on this occasion.
East Cliff Practice
2021-10-07
Person
3
5
0
7th October 2021
I done a review some time ago and I would like to say if the doctor room are away from the road they could open window or put air con on ,but what I would like to say a big thank you to receptionists staff as most off them are very helpful my son has had his flu jab same time as me so thank you
Suggested improvements
just start face to face appointment
15th October 2021
Response from East Cliff Practice
Thank you for taking the time to leave a review again and for your positive comments about the reception team. We will feed your comments back to the GPs about the opening of windows. Face to Face appointments are still happening and more than 50% of patients are seen face to face. We still need to consider infection control particularly as we head into what is likely to be a challenging winter for the NHS. East Cliff Practice
East Cliff Practice
2021-10-05
Person
0
5
0
5th October 2021
I called 111 and after answering the questions was told to contact my GP. Finally got through to the number after 106 redialls. To be told all appointments gone. Advised to call back at 8am the next day. Called at 8am. 130+ redialls over 70 mins and no joy.
Illness getting worse, had to go to QEQM A&E. After bloods, ECG, and a very public consultation was prescribed Diazapam. 5. tablets. Running out and no chance of seeing a GP. Tried again this morning. 100+ redials. No joy. Tried going through online app. Bombed me out. Feeling like a zombie. Messaged the surgery requesting help. No response yet. Do I really have to go to QEQM again? Can you not prioritise urgent cases?
I just need to physically see a GP. Message with all details sent on Eastcliff Messages app.
Suggested improvements
Please understand someone is in desperation
8th October 2021
Response from East Cliff Practice
Thank you for your comments we were sorry to read of the difficulties you have experienced and will do our best to resolve them. Unfortunately the NHS remains under significant pressure as we work our way through the backlog and new work related to the pandemic. Added to this Thanet is amongst the most under-doctored areas in the country which means our doctors have much higher patient numbers and subsequently more demand for appointments which places significant pressure on our phone lines. We are somewhat perplexed that you refer to an East Cliff messages app since we have no arrangements with app providers that allows them to directly message us and therefore we cannot trace any previous correspondence from you. If you can either contact us with your details via the e-consult option on our website: https://www.eastclifframsgate.nhs.uk/# or via the on-line form option on our website: https://www.eastclifframsgate.nhs.uk/contact-us-form we will do our best to arrange a suitable appointment. Unfortunately we have no control over the advice you were given by 111 or the service provided to you from East Kent Hospitals. East Cliff Practice
East Cliff Practice
2021-09-27
Person
1
5
0
27th September 2021
I am feeling very let down with how my issues of my problem is on going plus I have to fight to get my son his flu jab .he at risk group .but since Doctor Eldred left .my son has learning and speech difficulties plus global delay .plus other problem. And was told to have these jab which in his notes. and was ask if Nigel could write to say I can speak for him which i have always done . he has his jabs every year same time as me .he get very stress which as his Carer and mum I have trouble keep him calm he not been to the doctor for a while covid 19 has made him worst he hands are red where he washes in very hot water and he had uti in last couple week . to be told to ring back its a night mare to get though every day is the same every day this is a let down .one other thing is no window are open in the surgery or in doctor room .which they should be some doctor eat garlic and the smell in the room is bad sorry but i just have to say fresh air is needed not being funny. but covid 19 stop face to face appointment they do have ONE DAY face to face .I have been with this surgery since 1984 and my son sine he was born 1990 its don't feel like family doctor any more i need to say this
Suggested improvements
treat patient better
open window in surgery
repair doctor and patient service again .
also listen to the patient review
and i do know covid 19 make hard for the surgery
but that's not patient fault
I have add my son long-standing conditions?
28th September 2021
Response from East Cliff Practice
Thank you for taking the time to leave a review. We are sorry that you feel we are no longer meeting your needs. The pandemic has and continues to place significant pressure on the NHS. Demand for appointments has increased since the pandemic but we only have the same number of doctors and nurses. This article on the BBC News website highlights some of the challenges we face. https://www.bbc.co.uk/news/health-57229848 Thanet in particular faces greater challenge due to a shortage of doctors and nurses. https://theisleofthanetnews.com/2021/04/19/fragile-gp-system-needs-more-help-as-thanet-struggles-with-low-number-of-doctors/ Under normal circumstances the windows are open in the surgery to allow fresh air flow. For certain clinics such as audiology appointments it may be necessary for the windows to be closed to avoid noise disruption during an examination. Your son is eligible for the flu vaccination and he can be seen at the same time as you. Flu vaccine delivery had been delayed this year but we now have stock and we are starting to offer appointments. As you acknowledge Covid 19 has made it hard for the surgery and it is certainly not the fault of patients but it is also not the fault of surgery staff who continue to work hard and do our best to continue to provide care under increasingly difficult circumstances.
Resources
Short link to review East Cliff Practice: http://iwgc.net/eb8uu